Terms & Conditions

Terms & Conditions

Last updated: May 2026

Please read these Terms & Conditions carefully before using philability.com or placing an order with us.

1. About Us

Philability is an online retailer of disability travel accessories and mobility aids, operating from the United Kingdom. By using our website, you agree to these terms.

2. Using Our Website

  • You must be at least 18 years old to place an order
  • You agree not to misuse our website or attempt to gain unauthorised access to any part of it
  • We reserve the right to withdraw or amend our website without notice

3. Orders & Contract

When you place an order, you are making an offer to purchase. A contract is formed when we confirm your order by email. We reserve the right to refuse or cancel any order at our discretion.

4. Pricing

All prices are displayed in GBP and include VAT where applicable. We reserve the right to change prices at any time. The price you pay is the price shown at the time of your order.

5. Delivery

We aim to dispatch orders promptly. Delivery times are estimates and not guaranteed. We are not liable for delays caused by third-party couriers or circumstances beyond our control.

6. Returns & Refunds

Please refer to our Returns & Refund Policy for full details.

7. Product Information

We make every effort to ensure product descriptions and images are accurate. However, we cannot guarantee that your device’s display accurately reflects product colours. Specifications may vary slightly from those shown.

8. Limitation of Liability

To the fullest extent permitted by law, Philability shall not be liable for any indirect, incidental, or consequential loss arising from the use of our products or website. Our liability is limited to the value of the goods purchased.

9. Intellectual Property

All content on this website, including text, images, and logos, is the property of Philability and may not be reproduced without our written permission.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page.

12. Contact

For any questions regarding these terms, please contact us at hello@philability.com.