Accessible Hotel Booking Checklist
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Accessible Hotel Booking Checklist
Use this before paying for accommodation. Ask for measurements, photographs and specific answers rather than relying only on the words “accessible” or “wheelchair friendly”.
Getting there
- Confirm a step-free route from the arrival or drop-off point to the entrance.
- Confirm the location of the accessible entrance.
- Ask for entrance door clear width.
- Check whether there are thresholds, ramps or steep slopes.
- Confirm accessible parking and the step-free route from the parking space.
Getting around
- Confirm lift availability if the room is not on the ground floor.
- Ask for lift door and internal dimensions.
- Confirm the route to the room is step-free.
- Check access to reception, restaurant, bar and other facilities.
- Ask about narrow corridors, tight turns or heavy doors.
Bedroom
- Ask for bedroom door clear width.
- Check space beside the bed for your usual transfer.
- Ask for bed height if this matters to you.
- Ask whether furniture can be moved if necessary.
- Check switches, sockets and controls are reachable.
Bathroom
- Confirm bathroom door width.
- Ask whether the shower is genuinely level-entry.
- Check whether a shower seat is available.
- Ask where grab rails are positioned.
- Check toilet transfer space.
- Confirm sink access and mirror position.
- Ask which way the bathroom door opens.
Before paying
- Request recent photographs of the entrance, bedroom and bathroom.
- Ask the accommodation to confirm key accessibility details in writing.
- Keep the confirmation with your booking documents.
My accommodation details
Hotel / room / contact / confirmed measurements: __________________________________________
Philability reminder: Accessibility is personal. Use this guide as a planning aid and confirm important details with the relevant airline, hotel, transport operator, venue or service provider before you travel.