Frequently Asked Questions | Philability

Got questions? You're in the right place. Philability was built by Phil, a wheelchair user and MS and stroke survivor, to make finding the right mobility and accessibility products simpler and more honest. Below you'll find answers to the things our customers ask most often.

How much does UK delivery cost, and when do I get free shipping?

Standard UK delivery is free on orders £10 and over, or £4.99 for orders below £10. Delivery charges are shown at checkout before you pay.

How long does delivery take?

Processing and dispatch times vary by product. Mainland UK standard delivery is estimated at 2–8 business days. Some larger items may need additional handling time or specialist delivery. Tracking information is provided where available.

Do you ship outside the UK?

We offer delivery to selected international destinations as well as the UK. Enter your delivery address at checkout to see the delivery options and charges available for your order. If your destination is not available, please contact us before ordering.

Can I return an item if it isn't right for me?

Absolutely. We know that choosing mobility equipment online can feel like a leap of faith, so we offer a hassle-free returns policy. If a product isn't right for you, contact our team and we'll walk you through the return process. Full details, including timeframes and any conditions, are available on our returns page.

Are your products suitable for my condition or mobility needs?

Every product on Philability is handpicked by Phil based on real-world accessibility needs, not supplier catalogues or passing trends. We stock items for a wide range of conditions, including MS, stroke recovery, arthritis, and age-related mobility challenges. Each product listing includes clear, practical details about who it's designed for and how it helps in daily life.

How do I know which size or weight capacity to choose?

Each product page lists specific sizing information and maximum weight capacity where applicable. If you're unsure, we recommend measuring your current equipment or seating for comparison. You can also reach out to our team before ordering, and we'll help you find the right fit based on your individual needs.

How can I get advice before I buy?

Our UK-based support team includes people who genuinely understand mobility challenges, so you'll never feel like you're explaining yourself to someone reading from a script. You can contact us by email or through the contact form on our website. We're here to help you choose the right product, not just sell you something.

Who is behind Philability, and why should I trust your recommendations?

Philability was founded by Phil, who lives with MS and has survived a stroke. He uses a wheelchair every day, so the products we sell are chosen from genuine personal and practical experience. This isn't a faceless catalogue; it's a store built by someone who actually uses the kind of equipment we stock.

Do I need a prescription or referral to buy from Philability?

No. You don't need a prescription, GP referral, or occupational therapist recommendation to purchase from us. Our products are available to anyone who needs them. That said, if you have a complex medical condition, we'd always encourage you to speak with your healthcare professional alongside using our guidance.

What types of products does Philability sell?

We cover a broad range of categories, including wheelchair accessories, walking aids, daily living aids, personal care products, accessible travel gear, and items for carers. Everything in the store is chosen to support independence, comfort, and dignity in real, everyday situations. If you're looking for something specific and can't find it, let us know and we'll do our best to help.