Returns & Refund Policy
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Returns & Refunds Policy
Your Right to Cancel Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. We extend this to 30 days from the date of delivery as a goodwill gesture.
Your Right to Return an Item To initiate a return, please contact us at help@philability.com within 30 days of delivery. We'll provide return instructions and a returns reference number.
Conditions of Returns Items must be returned unused, in their original packaging, and in a resaleable condition. Please ensure items are securely packaged to avoid damage in transit.
Hygiene-Sensitive Products For hygiene reasons, the following items cannot be returned once opened or used: seat cushions, pressure relief cushions, and inflatable seat pads. This does not affect your statutory rights if the item is faulty.
Faulty or Damaged Items If your item arrives damaged or develops a fault, please contact us within 30 days with photos and we'll arrange a replacement or full refund at no cost to you.
Refunds Once we receive and inspect your return, we'll process your refund within 14 days. Refunds are issued to your original payment method.
Return Policy Unless the item is faulty, return postage costs are the responsibility of the customer. We recommend using a tracked service.
EU Customers (including Austria, Germany, France, and all EU member states) If you are based in the EU, you have the right to cancel your order within 14 days of receiving your goods under the EU Consumer Rights Directive (2011/83/EU). We extend this to 30 days as a goodwill gesture. To exercise your right to cancel, contact us at help@philability.com. Return shipping costs are the responsibility of the customer unless the item is faulty or not as described. Refunds will be processed within 14 days of us receiving the returned item, to your original payment method. Your statutory rights under EU law are not affected by this policy.