Privacy Policy
Privacy Policy
Last updated: May 2026
Philability (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit philability.com.
1. Who We Are
Philability is an online retailer of disability travel accessories and mobility aids, based in the United Kingdom.
2. What Data We Collect
- Name, email address, and delivery address when you place an order
- Payment information (processed securely via Shopify Payments — we do not store card details)
- Browsing behaviour and device information via cookies
- Communications you send us via email or contact forms
3. How We Use Your Data
- To process and fulfil your orders
- To communicate with you about your order or enquiries
- To improve our website and customer experience
- To comply with legal obligations
4. Legal Basis for Processing
We process your data under the following lawful bases under UK GDPR: contract performance, legal obligation, and legitimate interests.
5. Data Sharing
We do not sell your personal data. We may share it with trusted third parties who assist in operating our website and fulfilling orders (e.g. Shopify, payment processors, delivery partners), all of whom are bound by confidentiality obligations.
6. Data Retention
We retain your data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
7. Your Rights
Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at hello@philability.com.
8. Cookies
We use cookies to improve your browsing experience. Please see our Cookie Policy for full details.
9. Contact
For any privacy-related queries, please contact us at hello@philability.com.